10 questions to ask before choosing a Critical Event Management Vendor

10 Questions To Ask Before Choosing a Critical Event Management Vendor

A Critical Event Management or CEM can be a game-changer for certain industries that require immediate attention or solutions. The demand for Critical Event Management platforms is constantly rising. Especially, the post-covid era has fuelled the growth of the CEM sector due to multiple industries adopting the work-from-home model or hybrid model.

Before finalizing a CEM and the features to go along with it and the vendor who is going to build it, it is imperative to ask a few questions.

1. Why do you need a Critical Event Management system?

Any system or software serves a purpose and it is efficient to ask this question before choosing a vendor for it. For instance, certain organizations need CEM for reducing costs, improving the response time, increasing the overall efficiency, risk analysis/prediction, etc.

Figuring this out can be the logical first step towards a critical event management system.

2. Do you have an existing platform?

Building a CEM from scratch is completely different from building a more efficient version of an existing system. The costs and timelines also change significantly depending on the answer to this question.

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3. The scale and scalability of the system

The scale of the system is a crucial factor. If you just need 100 people using it then it can be a little more simple and less complicated as opposed to 1000 people using it all the time.

The other deciding factor is going to be scalability. If your system needs expansion in the future, there are certain provisions that the vendor can provide in the early stages itself. This will cut down the time and costs involved while scaling up the CEM in the future.

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4. Comfortability level of the user

This can make or break the use of the critical event management system completely. The complexity of the system has to be in sync with the ability of the user(s) to use the system.

5. How simple does it have to be?

In most cases, a simple system will mean fewer features, but multiple vendors can make this both happen. But, even then you might have to decide on the overall simplicity of the system. It can be decided by figuring out how many clicks does a user need before they get the desired information.

6. How is the CEM going to be used?

The usage method and the whole process is very crucial in building a CEM. Since the CEM may be used in emergencies, the ability to solve the primary problem without any glitch is extremely crucial.

Not every CEM can be used for every situation, hence it is very important to establish the usage before choosing a CEM vendor.

7.   What are the problems that you are looking to address with the CEM?

If you are turning towards a CEM, there must be a problem that you are looking to solve or a process that you are looking to refine. Understanding the problem can be the best place to start for the vendor or even choosing a vendor.

If this question is not raised or answered the right way, you may end up with the same problems in your brand new CEM system.

8.  How important is accessibility?

If the CEM is going to be accessed by multiple people from multiple remote locations, then the system needs the ability to handle it. Building it into the system in the early stages makes the entire process seamless and effective.

9.  Is storage of data crucial for you?

More data requires more processing power and more storage solutions. If it is required, the CEM has to be equipped with the ability to handle huge amounts of data flowing through it. If the system is not built-in with the capability to do so, the entire system may collapse at a breaking point.

10. Is top-of-the-line security important?

If sensitive data is flowing through the CEM, then cybersecurity becomes paramount. Apart from the concerns about data theft, miscreants with the right knowledge and right equipment can bring down the system at a crucial time.

To keep hackers and data thieves out of the way, the CEM will need an extensive firewall and protection. This requires vendors who have experience in building secure CEM platforms.

Conclusion

All these questions and their answers are going to be the building blocks for your perfect CEM system. Every question is targeted towards building a better and efficient CEM system. Apart from saving cost, time and making the process efficient, these CEM systems may save an entire support system from collapsing. When the system needs magnitude, every single question will add a ton of value for both the client and vendor who is going for the CEM system.

Talking about vendors, finding a vendor who can tick all the boxes can be a herculean task. Zapoj has been an industry leader in providing Critical Event Management Solutions for multiple companies and organizations across the globe.

You can visit https://zapoj.com/ to get the well-crafted CRM system that you are looking for.